Devfinders's Client - Japanese IT Service Desk Analyst

Devfinders's Client - Japanese IT Service Desk Analyst - Devfinders

Ngày đăng: Feb 17, 2025

Ứng tuyển ngay

Chi tiết công việc

Địa điểm:

Ho Chi Minh
Công ty:

Devfinders
Kiểu:

Full Time (Toàn thời gian)
Cấp bậc nghề nghiệp:
Vị trí:
Kinh nghiệm:

3 - 5 years
Giới tính:

Không ưu tiên
Bằng cấp:
Ứng tuyển trước:

Apr 30, 2025

Thêm vào mục yêu thích

Mô tả công việc

Act as the primary point of contact for IT support requests via phone, email, and tickets, offering assistance in both Japanese and English
Perform first-line troubleshooting for hardware, software, network, and application issues
Collaborate with team members to deliver exceptional customer service on assigned tasks
Escalate complex or unresolved issues to the appropriate L2 or L3 support teams, following internal procedures
Monitor service desk queues, prioritize requests based on urgency and impact, and ensure timely resolution
Diagnose and resolve advanced IT issues related to software, O365, and Windows operating systems
Assist with password resets, account lockouts, user account management, and Active Directory / ARS platform tasks
Support software installations and updates, ensuring systems remain current and secure, and manage hardware such as desktops, laptops, printers, and mobile devices
Troubleshoot basic network issues, including connectivity, VPN access, and Wi-Fi problems
Log and track incidents and service requests in the ticketing system, ensuring accurate details and timely follow-ups

Yêu cầu công việc

2-7 years of experience in Service Desk / Technical Support (L1)
Fluency in both Japanese (JLPT N2/N1/BJT J1+) and English (verbal and written), with the ability to clearly explain technical issues to non-technical users
Provide support via phone, email, and self-service tickets, with a willingness to work in a 24/7 rotational shift environment
Exceptional customer service skills for supporting global customers
Experience with Active Directory, O365, software installations, printers, and standard applications
Proficiency in tools such as ServiceNow, Genesys, and BeyondTrust (Bomgar)
Familiarity with networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi
Basic knowledge of Major Incident Management (MIM) and ticketing systems like ServiceNow
Strong problem-solving and troubleshooting abilities
Ability to work both independently and as part of a team in a dynamic, fast-paced environment

Quyền lợi

International work environment
Competitive salary and benefits
Career development opportunities overseas
Full participation in SDLC and soft skills training
Language certification allowances
Transportation and meal subsidies
13th salary, bonuses, and premium health insurance
Flexible working hours
Health checkups and company trips
Exciting extracurricular activities (sports, music, charity)

Kỹ năng yêu cầu

Tổng quan công ty

Devfinders

Ho Chi Minh

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Devfinders's Client - Japanese IT Service Desk Analyst - Devfinders

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