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Devfinders's Client - Service Delivery Manager - Devfinders

Date Posted: Jun 25, 2024
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Job Detail

  • Location:
    Ho Chi Minh
  • Company:
  • Type:
    Full Time/Permanent
  • Career Level:
    Department Head /Team Leader/Manager
  • Positions:
  • Experience:
    10 Year
  • Gender:
    No Preference
  • Degree:
    Bachelors
  • Apply Before:
    Jul 31, 2024

Job Description

Play a vital role in enhancing the user experience by ensuring exceptional service delivery that meets and exceeds the expectations of both customers and iDeaLogic stakeholders. Utilize your leadership, interpersonal, and problem-solving skills to excel in this role.

  • Monitor and manage support, IT service desk, and support functions to optimize service
  • Maintain high performance levels for service-related processes and implement improvements
  • Deal with critical incidents, coordinate with resolution parties, and facilitate post-incident reviews
  • Establish systems, procedures, and methodologies to support outstanding service delivery
  • Maintain excellent relationships with resources and stakeholders. Identify customer issues and needs
  • Track key performance indicators (KPIs)
  • Hire resources, evaluate the technical, soft skill knowledge and culture fit
  • Collaborate with HR to recruit and onboard staff
  • Assess team members’ skills and align them with service/ team needs
  • Project management (Appdev team / iDevCare framework applications)
  • Stakeholder reporting

Job Requirement

  • Bachelor’s degree in computer science or a similar area of study is typically desired.
  • Proven experience as a Service Delivery Manager or similar role.
  • Expertise in IT service delivery management.
  • Technical experience and prior experience managing technical teams.
  • Ability to manage and lead teams
  • Strong understanding of service delivery processes and procedures
  • Excellent leadership and customer management skills
  • Strong problem-solving abilities
  • Excellent verbal, written communication and presentation skills.
  • Good resource planning skills.
  • Proficiency in data analysis and reporting

Benefits

  • Flexible working hours from Monday to Friday (40 hours per week).
  • Entertaining area with E-sports, Soccer table and a pantry of free supplies & beverage.
  • Extra free lunch/snacks/fruits every day.
  • Technical Training supporting packages.
  • An international working environment with an open-minded culture, friendly colleagues and supportive team leaders.

Company Overview

Ho Chi Minh

Devfinders - Connecting IT Talent to OpportunitiesAt Devfinders, we are a newly established IT recruitment platform dedicated to connecting exceptional talent with exciting opportunities in the IT industry. Our vision is to become the go-to platform... Read More

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Pearl Plaza, 561A Điện Biên Phủ, Quận Bình Thạnh, thành phố Hồ Chí Minh, Việt Nam