Devfinders's Client - Service Delivery Manager

Devfinders's Client - Service Delivery Manager - Devfinders

Date Posted: Jun 25, 2024

Job is expired

Job Detail

Location:

Ho Chi Minh
Company:

Devfinders
Type:

Full Time/Permanent
Career Level:

Department Head /Team Leader/Manager
Positions:
Experience:

10 Year
Gender:

No Preference
Degree:

Bachelors
Apply Before:

Jul 31, 2024

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Job Description

Play a vital role in enhancing the user experience by ensuring exceptional service delivery that meets and exceeds the expectations of both customers and iDeaLogic stakeholders. Utilize your leadership, interpersonal, and problem-solving skills to excel in this role.

Monitor and manage support, IT service desk, and support functions to optimize service
Maintain high performance levels for service-related processes and implement improvements
Deal with critical incidents, coordinate with resolution parties, and facilitate post-incident reviews
Establish systems, procedures, and methodologies to support outstanding service delivery
Maintain excellent relationships with resources and stakeholders. Identify customer issues and needs
Track key performance indicators (KPIs)
Hire resources, evaluate the technical, soft skill knowledge and culture fit
Collaborate with HR to recruit and onboard staff
Assess team members’ skills and align them with service/ team needs
Project management (Appdev team / iDevCare framework applications)
Stakeholder reporting

Job Requirement

Bachelor’s degree in computer science or a similar area of study is typically desired.
Proven experience as a Service Delivery Manager or similar role.
Expertise in IT service delivery management.
Technical experience and prior experience managing technical teams.
Ability to manage and lead teams
Strong understanding of service delivery processes and procedures
Excellent leadership and customer management skills
Strong problem-solving abilities
Excellent verbal, written communication and presentation skills.
Good resource planning skills.
Proficiency in data analysis and reporting

Benefits

Flexible working hours from Monday to Friday (40 hours per week).
Entertaining area with E-sports, Soccer table and a pantry of free supplies & beverage.
Extra free lunch/snacks/fruits every day.
Technical Training supporting packages.
An international working environment with an open-minded culture, friendly colleagues and supportive team leaders.

Skills Required

Company Overview

Devfinders

Ho Chi Minh

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